Men's Black Knit Slip-On Sneakers

Please prepare your mind that you won't get this physically.

I ordered and paid N56,000 for size 46 of this sneakers with ID No: JWPS15092613 on Sunday 13th September 2026 at exactly 23:21 pm.
I received a mail on my gmail account confirming my order with Steezu.
The following day, Monday 14th September 2026, I received a call from Mr. Daniel on 08102818054, one of steezu staff who confirmed my order and enquired if I ordered a size 43 sneakers, which I instantly corrected stating that I picked and paid for size 46 as against the size he mentioned. This he promised to lodge with the office for immediate attention.
I tried making a fresh order for a different sneakers on the 16th Septemeber, but I felt I should wait to see the first order and confirm the quality.
To cut the long story short, my order arrived on Saturday 19th September 2026 and with utmost disappointment size 43 was still delivered by fezDelivery.
As soon as I received the order, I made a call to another Steezu staff, Ms. Anthonia Nwabueze on 08131888770, who had reached out to introduce herself while I was trying to make the second order.
I lodged the complaint to her and told her I didn't get to like the sneakers, so I would prefer a refund.
We've been in contact (Whatsapp Calls and Chats) since same day till 30th September, while reassuring that the sneakers will be picked up and my refund will be processed.
The sneakers has since been in my house and my refund hasn't been communicated to me.

Only to get this message; Hi Customer, your package 56LL23092601 is on its way. Track at https://web.fezdelivery.co/track-delivery/56LL23092601. Delivery code: J84BT9.
So, I got across to her that this was the message I got and no response was given and none till now.

A delivery person from fezDelivery reached out to me on Thursday 1st October 2026 and I confirmed to the person that I didn't make any order, so he should return the order.

This isn't customer service and I'm very frustrated by this terrible experience.

Kindly contact me, recover your sneakers and make my refunds available.

Thank you.

Please prepare your that you won't get this physically.

I ordered and paid N56,000 for size 46 of this sneakers with ID No: JWPS15092613 on Sunday 13th September 2026 at exactly 23:21 pm.
I received a mail on my gmail account confirming my order with Steezu.
The following day, Monday 14th September 2026, I received a call from Mr. Daniel on 08102818054, one of steezu staff who confirmed my order and enquired if I ordered a size 43 sneakers, which I instantly corrected stating that I picked and paid for size 46 as against the size he mentioned. This he promised to lodge with the office for immediate attention.
I tried making a fresh order for a different sneakers on the 16th Septemeber, but I felt I should wait to see the first order and confirm the quality.
To cut the long story short, my order arrived on Saturday 19th September 2026 and with utmost disappointment size 43 was still delivered by fezDelivery.
As soon as I received the order, I made a call to another Steezu staff, Ms. Anthonia Nwabueze on 08131888770, who had reached out to introduce herself while I was trying to make the second order.
I lodged the complaint to her and told her I didn't get to like the sneakers, so I would prefer a refund.
We've been in contact (Whatsapp Calls and Chats) since same day till 30th September, while reassuring that the sneakers will be picked up and my refund will be processed.
The sneakers has since been in my house and my refund hasn't been communicated to me.

Only to get this message; Hi Customer, your package 56LL23092601 is on its way. Track at https://web.fezdelivery.co/track-delivery/56LL23092601. Delivery code: J84BT9.
So, I got across to her that this was the message I got and no response was given and none till now.

A delivery person from fezDelivery reached out to me on Thursday 1st October 2026 and I confirmed to the person that I didn't make any order, so he should return the order.

This isn't customer service and I'm very frustrated by this terrible experience.

Kindly contact me, recover your sneakers and make my refunds available.

Thank you.